Privacy Policy

Personal data that we process

We are Docflow B.V., located at Singel 542, 1017 AZ Amsterdam, the Netherlands:

  • Our Chamber of Commerce number is 742 930 87;
  • Our VAT number is NL 859 841 406 B01;
  • Our telephone number is 020 244 38 11;
  • Our general email address is hello@docflow.co.

Docflow B.V. processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data that we process:

  • First and last name;
  • E-mail address;
  • Information about your activities on our website;
  • Data about your surfing behaviour across different websites (for example because this company is part of an advertising network);
  • Internet browser and device type.

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us at hello@docflow.co and we will delete this information.

For what purpose and on what basis we process personal data

Docflow B.V. processes your personal data for the following purposes:

  • Sending our newsletter and/or advertising brochure
  • To be able to call or e-mail you if this is necessary to be able to carry out our services
  • To inform you about changes to our services and products

Docflow B.V. analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.

Automated decision making

Docflow B.V. does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of Docflow B.V.).

How long we keep personal data

Docflow B.V. does not store your personal data longer than is strictly necessary to realise the purposes for which your data is collected. We use the following retention periods for all personal data: a maximum of 12 months.

Sharing personal data with third parties

Docflow B.V. does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Docflow B.V. remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Docflow B.V. uses functional, analytical and tracking cookies.

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.

Docflow B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimise it.

In addition, we place cookies that track your surfing behaviour so that we can offer customised content and advertisements. On your first visit to our website, we already informed you about these cookies and asked for permission to place them.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Docflow B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organisation mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to hello@docflow.co.

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Docflow B.V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we protect personal data

Docflow B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via hello@docflow.co.

Docflow B.V., located at Singel 542, 1017 AZ, Amsterdam, The Netherlands, is responsible for the processing of personal data as shown in this privacy statement.